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nexusbeautyproducts@gmail.com

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FAQ Page

1. What is Nexus Beauty Products?

Nexus Beauty Products is a cosmetic and beauty company offering high-quality skincare, makeup, and hair care products. Our products are designed to enhance natural beauty while being safe, cruelty-free, and eco-friendly.

2. Are Nexus Beauty Products cruelty-free?

Yes! All of our products are cruelty-free. We do not test our products on animals, and we are committed to ethical sourcing and production.

3. Do you offer international shipping?

Currently, we ship within [your country] only. We are working to expand our shipping services internationally in the future. Please stay tuned for updates!

4. How can I track my order?

Once your order is processed and shipped, you will receive a confirmation email with a tracking number. You can use this number to track your package through our website or the shipping carrier’s site.

5. What is your return and refund policy?

We offer a 30-day return policy on unopened and unused products. If you are not satisfied with your purchase, you can return it for a refund. Please refer to our Return & Refund Policy for detailed information.

6. Can I modify or cancel my order after placing it?

Orders can be modified or canceled within 24 hours of placing them. If you need to make changes to your order, please contact our customer service team at [nexusbeautyproducts@gmail.com] or [+1 716 503 7330] as soon as possible.

7. What payment methods do you accept?

We accept all major credit and debit cards, including Visa, Mastercard, and American Express. We also accept payments via PayPal.

8. How long does it take to process and ship an order?

Orders are typically processed within 1-2 business days. Shipping times depend on your location but usually take 3-7 business days for standard shipping.

9. Can I exchange a product?

We only accept exchanges for items that are damaged or defective. Please contact our customer service team to arrange for an exchange if your item arrives damaged.

10. Are your products suitable for sensitive skin?

Yes, our products are formulated with natural ingredients that are safe for all skin types, including sensitive skin. However, we recommend performing a patch test before using any new product, especially if you have sensitive skin.

11. How can I contact customer service?

You can reach our customer service team via email at [nexusbeautyproducts@gmail.com] or by phone at [+1 716 503 7330]. We are available [Evertyday 10:00AM to 7:00PM].

12. How can I find the right product for my skin type?

We recommend checking the product descriptions and ingredients on our website. Each product is designed for specific skin types. If you are unsure, you can reach out to our customer service team for personalized recommendations.

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