Refund and Returns Policy

Return & Refund Policy for Nexus Beauty Products

At Nexus Beauty Products, customer satisfaction is our top priority. We are committed to providing high-quality products that you’ll love. However, if you are not entirely satisfied with your purchase, our Return & Refund Policy offers you the opportunity to return the product and request a refund under the conditions outlined below.

1. Return Eligibility

To be eligible for a return, your item must meet the following criteria:

• The product must be unused, unopened, and in the same condition as when you received it.
• The product must be returned in its original packaging.
• The return must be initiated within 30 days of receiving the product.

Non-Returnable Items: Certain items are non-returnable due to hygienic reasons, such as:

• Opened or used beauty products (including makeup, skincare, and personal care items).
• Gift cards.

2. How to Initiate a Return

To initiate a return, follow these steps:

1. Contact Us: Email our customer support team at [Insert Email Address] or call us at [Insert Phone Number] with your order details.
2. Return Authorization: Once your request is received, we will provide you with a Return Merchandise Authorization (RMA) number and return shipping instructions.
3. Shipping the Product: Pack the item securely in its original packaging, include the RMA number, and send it back to us using a trackable shipping service. You will be responsible for paying the shipping costs for returning the item.

3. Refund Process

Once your return is received and inspected, we will notify you of the approval or rejection of your refund. If approved, your refund will be processed, and a credit will be automatically applied to your original method of payment within 7-10 business days.

Please note:

• Shipping costs are non-refundable. If you received free shipping, the cost of shipping may be deducted from your refund.
• We only offer refunds for items returned within the 30-day return window.
• In case of a partial return of products bought under promotional offers, the refund will be adjusted according to the discounted price.

4. Damaged or Defective Products

If you received a damaged or defective product, please contact us immediately. We will provide a replacement or full refund, including shipping costs. Ensure that you report the issue within 48 hours of receiving the product.

5. Late or Missing Refunds

If you haven’t received a refund yet:

1. Check your bank account: It may take some time before your refund is officially posted.
2. Contact your credit card provider: There is often some processing time before a refund is posted.
3. Contact your bank: There is often a processing period before a refund is completed.

If you’ve done all of the above and still haven’t received your refund, please contact us at [Insert Email Address].

6. Exchanges

We only replace items if they are defective or damaged. If you need to exchange it for the same item, please contact us at [Insert Email Address] for further instructions.

7. Contact Us

If you have any questions regarding our Return & Refund Policy, feel free to reach out to our customer service team:

Nexus Beauty Products
Email: [Insert Email Address]
Phone: [Insert Phone Number]
Address: [Insert Mailing Address]

At Nexus Beauty Products, we strive to make your shopping experience as smooth as possible. Thank you for choosing us for your beauty needs!